FAQs

All of your Franz Josef kayaking tour questions answered.

FAQ

Kayaking is really fun and we’ll explain all the in’s and out’s when you arrive, but here are a few FAQ’s that you might be wondering about. If you have any other questions or concerns, please contact us so that we can help, or go ahead and book your New Zealand kayaking adventure online.

What is your cancellation policy?

Cancellations/date changes must be made a full 24 hours prior to the trip time. Cancellations made within the 24 hour time frame cannot be refunded so PLEASE let us know if you need to change or cancel your booking.

What if it’s raining?

Like true west coasters – we get out there rain or shine! Rain is the main ingredient in our beautiful temperate rainforest. Lake Mapourika often remains dry while it is raining in town due to being a greater distance from the Southern Alps.

What should I wear?

Winter: At least 2-3 warm layers for your top half. No jeans please. You’ll need to bring clothing suitable for the day. Wear pants you’ll be comfortable to sit in for a few hours, and shoes/boots/sandals – up to you. Your feet will stay dry. We provide jackets, paddling ‘pogies’ (for your hands), dry bags and caps/beanies. & FREE photos!

Will I get wet?

Except for the odd splash you probably won’t get wet. We provide all specialist equipment to keep you warm and dry. Swimming is an option during the warm summer months!

Do you recommend booking in advance?

Forward bookings are recommended, especially during the busy summer season. We’d hate for you to miss out, we’d encourage booking in advance to secure your kayaking tour.

What is needed to make a booking?

Payment and booking is easy and secure with our online booking system.  All you need is a credit card.

Please note: If you need cancel we’ll refund you in full as long as it’s outside of our 24 hr cancellation policy.  If we cancel the tour on the day due to weather, you will also receive a full trip refund.

What should I bring?

A snack, a water-bottle, camera (if you want your own photos as well as our FREE photos), sunglasses and sunscreen

How old do children need to be?

If they fit our life jackets, they can come along! The youngest explorer we’ve had to date was 1 year old. Feel free to contact us with any questions!

We always recommend the morning trip times when booking with young children as this is the calmest time of day for paddling.

Infants (under 3 years) must join one of our Kayak Discovery Tours.

Can I rent a kayak?

Unfortunately due to our travel limitations (being 10 kms from the Lake) and for safety reasons we cannot hire out our kayaks.  Guided trips are our priority.

ABOUT GLACIER KAYAKS

Join us for a kayaking tour that you'll never forget. Ranked number one on the list of things to do while in Franz Josef!
 
Explore a glacial lake, native rainforest and views of the unique alpine environment with Glacier Country Kayaks.
 

Read more about our team, before we meet you out on the lake!

BOOK ONLINE

Ready to hit the lake? Join us with your family and friends for a guided kayaking tour on the stunning Lake Mapourika in New Zealand's scenic West Coast.
 
Choose from our kayak tours or even a combo with a scenic glacier flight, Franz Josef sky dive or hike.
 
Book Today!

CONTACT GLACIER KAYAKS

Contact Glacier Kayaks to arrange your West Coast kayaking adventure!
 

  •    Across the road from the Glacier Hot Pools, 64 Cron Street,
    Franz Josef Glacier Village, 7856 , South Westland, New Zealand

  •    +64 (03) 752 0230

  •    0800 423 262

  •    paddle@glacierkayaks.com

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